Contact Us

Delivery and Returns

We try our best to fulfil all orders within 5 working days wherever possible. At busy times this may take longer.

Our products are packed-to-order. We do not hold stocks of any products in pre-packed weights. It will take at least 1 working day  to prepare your order. We regret that we can accept no liability for delays caused by factors outside of our control. These would include delays by the shipping company or post office and would include delays caused by technical difficulties on our website which may result in a delay in us receiving your order in the first place. We regret that we can accept no liability for delays caused by factors outside of our control. These would include delays by the shipping company or post office and would include delays caused by technical difficulties on our website which may result in a delay in us receiving your order in the first place.

If the item is not in stock we reserve the right to remove the item from your order and refund the cost of that item including any applicable proportion of the overall shipping cost.

All prices exclude VAT at the prevailing rate.

When sending us your credit or debit card details directly (e.g by phone) via PayPal, all credit card details are destroyed following the transaction processing. Guarantee. We guarantee your satisfaction.

Returns

Any item you receive that is not in satisfactory condition we will replace. Damage and shortages MUST be notified within 7 days of receipt of your order. It is the customer’s responsibility to ensure any product is in satisfactory condition prior to use. Obonee Oil cannot accept any liability whatsoever for the consequences of using any products supplied in good faith that are later alleged to be in unsatisfactory condition.

Any queries over the suitability or satisfactory condition of a product for its intended use must be taken up with Obonee Oil within 7 days of delivery and BEFORE they are used in any way either as a stand-alone product or within a formulation. Obonee Oil always strives to provide the very highest quality products and where any products is alleged to be in unsatisfactory condition we will carry out a full investigation to establish the cause of the problem, we will request the product is returned to us for investigation and we will replace the product (or provide a full refund) should the alleged unsatisfactory condition be confirmed. We regret that where a product has been used or disposed of and we are unable to carry out any investigation into the condition of the product we may be unable to replace or refund.

If not satisfied with any goods received, customers may return the item/s within 14 days and receive a full refund of the cost of those goods including outward shipping, provided they remain in merchantable condition and are in original packaging.

To return any order or part of an order please request we send you a Returns Form. The cost of returning any goods under the above circumstances will be paid by the customer UNLESS the goods were sent in error. When a customer has completed an order on our website and has completed payment for that order it can be assumed that the order itself has not been placed in error. Any items incorrectly supplied to the customer can be considered supplied in error where they do not match the description of goods at time of purchase. Damaged goods and/or shortages MUST be advised within 7 days of receipt. Damaged goods will be replaced Free Of Charge.

Reaching Us

If you need to reach us, please email us on admin@oboneeoil.com or write to us at: Obonee Oil Ltd, 31 Highwood Gardens, IG5 0AZ.

Delivery Information

FREE UK SHIPPING OVER £100

  BOTTLED AND DISTRIBUTED IN THE UK